My Resume

Bahrudin Febriawan

Married | 28 years old | Muslim
Home: Indramayu
Domicile: Semarang
bahrudin.febriawan@gmail.com




Personal Summary 
Technical Support Representative with extensive experience working with any people in different environment industries (mining, headquarter office & airport industries). Have a proven track to maintain a good relation with customer. Have an ability to understand a customer’s needs and expectations. Problem solver, have initiative to find solutions. Have a good relation with team in other sites and can work well under pressure. Leading, prioritizing and coaching team in day to day operational activities.

Areas of Expertise
Field support, manage & lead team onsite, working with customer & supplier or vendor, systems implementation & operational support, inventory IT equipment, service management, service desk management, ITIL Foundation, escalation management, reporting & documentation. Fundamental network and programming. Familiar with Airline applications, Microsoft Windows environment, Active Directory environment, Symantec Endpoint Protection, Lotus Notes, Hewlett Packard desktop & notebook products.

Work Experience
  1. PT. SITA Information Networking Computing Indonesia
  2. Associate Technician Field Ops | Jakarta | August 03, 2015 - Present
    Work location: 
    • Ahmad Yani International Airport | Semarang – Central Java (April 01, 2017 – Present)
    • Sultan Aji Muhammad Sulaiman Sepinggan International Airport | Balikpapan – East Kalimantan (August 03, 2015 – March 31, 2017)
  3. PT. Angkasa Pura Supports
  4. IT Operation Staff | Balikpapan | December 15, 2014 – July 31, 2015
    Work location:
    SITA Aero | Airport Connect Common Use Terminal Equipment IT services of Common User Check-In Services (CUCS) at Sultan Aji Muhammad Sulaiman Sepinggan International Airport | Balikpapan - East Kalimantan
  5. PT. Pacific Aviation
  6. IT Engineer | Jakarta | December 15, 2013 – December 14, 2014
    Work location:
    SITA Aero | Airport Connect Common Use Terminal Equipment IT services of Common User Check-In Services (CUCS) at Sultan Aji Muhammad Sulaiman Sepinggan International Airport | Balikpapan - East Kalimantan
  7. PT. Berca Hardayaperkasa
  8. Desktop Support Engineer | Jakarta | March 01, 2011 - December 14, 2013 
    Work location:
    • PT. Indo Tambangraya Megah Tbk, jobsite PT. Kitadin Tandung Mayang | Bontang - East Kalimantan (March 01, 2011 - September 30, 2013)
    • PT. Indo Tambangraya Megah Tbk, Branch Office | Balikpapan - East Kalimantan (October 01 - October 12, 2013)
    • PT. Pamapersada Nusantara, Head Office | JIEP - East Jakarta (October 17, 2013 - December 14, 2013)
Key Skills and Competencies
Field support, competent in desktop technical and end-point network support. Good attitude, logical & analytical thinking. Hardworking and willing to work overtime when required. Responsible and well organized. Good teamwork as well as independent start with good communication, able to be clear & concise when explains technical procedures to customers. Managing priority & leading execution. Customer & result oriented. Understandable English verbal & written communication. 

Certified
2015 | IT Infrastructure Library v3 Foundation | EXIN (Reg. No. 5566159.20485361)

Awards
2015 | Value in Action Award – Act with Integrity, Customer First (PT SITA Information Networking Computing Indonesia)

Academic Qualifications
2006 - 2010 | Bachelor of Science Degree, Computer Science | STIKOM Poltek Cirebon
2003 - 2006 | Vocational High School, Mining Geology | SMK Pertambangan Indramayu

Sincerely yours,
Bahrudin Febriawan